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Privacy policy for opting in to our text messaging and email marketing program

Effective Date: 11/11/24

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At Rooted, we are committed to protecting your privacy and ensuring that your experience with our text messaging marketing program is secure and transparent. This Privacy Policy outlines how we collect, use, and protect the personal information you provide when you opt-in to our text messaging program.

By opting into our program, you agree to the terms outlined in this Privacy Policy.

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1. Information We Collect

When you opt-in to receive text messages from us, we collect the following types of information:

• Phone Number and/or email: The mobile phone number and/or email you provide to receive our promotional messages.

• Opt-in Consent: Your express consent to receive marketing messages from us.

• Message Interaction: We may track how you interact with our messages (e.g., open rates, responses, clicks on links) to better understand your preferences and improve our communications.

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2. How We Use Your Information

We use the information we collect for the following purposes:

• Marketing and Promotional Messages: To send you promotional offers, discounts, updates, and other marketing messages related to our products and services.

• Personalization: To personalize the content of the messages based on your preferences or interactions with previous messages.

• Customer Support: To communicate with you regarding customer service or inquiries you may have related to our products or services.

We will only send text messages related to the purposes for which you have opted-in and will never send unsolicited messages.

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3. Opt-In and Opt-Out

• Opt-In: To opt into our messaging program, you must provide your phone number and/or email address and give your consent to receive messages from us.

• Opt-Out: You can opt-out of receiving further text messages at any time by replying "STOP" to any message, or by contacting us directly at contact@rootedmedford.com. Once you opt-out, you will no longer receive marketing text messages from us. Please note that opting out may take up to 3 business days to process.

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4. Data Retention and Security

• Retention: We retain your phone number and any other relevant information for as long as you remain subscribed to our text messaging program. If you opt-out, we will remove your information from our marketing list, but we may retain certain data for legal or administrative purposes.

• Security: We implement reasonable security measures to protect your personal information. However, please note that no method of data transmission over the internet or via mobile networks is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

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5. Sharing Your Information

We will never not sell, rent, or share your phone number, email address, or other personal information with third parties for their marketing purposes. However, we may share your information with service providers who assist us in delivering our text messaging program. These third parties are obligated to protect your information and only use it for the purpose of assisting us with the marketing program.

We may also disclose your information if required to do so by law or in response to valid legal requests (e.g., subpoenas, court orders).

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6. Compliance with Laws

We comply with applicable laws and regulations governing text message marketing, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act. You have the right to revoke your consent and opt-out of receiving text messages at any time.

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7. Children’s Privacy

Our text messaging marketing program is intended for individuals aged 18 and older. We do not knowingly collect or solicit information from children under the age of 13. If we discover that a child under the age of 13 has provided us with personal information, we will take steps to delete that information as soon as possible.

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8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be communicated to you via text message or posted on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

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9. Contact Us

If you have any questions or concerns about this Privacy Policy or our text messaging program, please contact us at:

Rooted: Eat More PLants
Email: contact@rootedmedford.com
Website: www.rootedmedford.com

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By opting into our text messaging marketing program, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy.